We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership. To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out.
Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi.
To get the overall score, we add up all the review scores and divide that total by the number of review scores we received.